Privacy Policy
Introduction
Keyon Pte Ltd (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, [nutrifresh.sg] (the “Site”), or make a purchase from us. By using our services, you agree to the collection and use of information in accordance with this policy.
Contact Information
If you have questions about this policy or would like to request more information about our privacy practices, you can contact us via email at [tech@nutrifresh.sg] or by mail at:
Keyon Pte Ltd
7 Gambas Crescent #02-23, ARK@Gambas
Singapore 757087
Personal Information We Collect
We collect several types of information to provide you with our services, improve our offerings, and communicate with you. The types of personal information we collect include:
- Device Information: This includes details about the device you use to access our Site (e.g., your browser type, IP address, time zone, and browsing behavior). We collect this data through cookies, log files, and similar technologies.
- Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, payment information (e.g., credit card details), and other necessary information to process and fulfill your order.
- Customer Support Information: If you contact us for assistance, we may collect additional details such as your inquiry and related communications to provide effective customer support.
How We Use Your Personal Information
We use the information we collect for various purposes, including:
- To process your transactions and fulfill orders
- To communicate with you regarding your orders, products, and promotional offers
- To screen orders for potential fraud or security risks
- To optimize your experience on our Site through analytics
- To comply with legal obligations and respond to legal inquiries
Sharing Your Personal Information
We may share your personal information with third-party service providers to help us provide our services. This includes:
- E-commerce platform: We use [ WooCommerce] to power our online store.
- Payment Processors: We share payment information with trusted payment gateways to process transactions securely.
We do not sell your personal information to third parties.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These tools help us remember your preferences, track usage patterns, and improve the functionality of our Site.
Types of cookies we use:
- Essential Cookies: Necessary for the functioning of the Site (e.g., enabling you to log in and use the checkout process).
- Analytics Cookies: These help us analyze traffic and understand how visitors interact with the Site.
- Marketing Cookies: Used to deliver advertisements relevant to you and to track the performance of our marketing campaigns.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of the Site.
Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. If you request deletion of your data, we will take steps to remove it from our systems, subject to legal requirements.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can ask us to update or correct inaccurate information.
- Deletion: You can request the deletion of your personal information, subject to legal obligations.
- Portability: You can request your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at [your email address].
Security of Your Personal Information
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or alteration. All transactions are encrypted, and sensitive data such as credit card information is processed securely.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page, and we encourage you to review it regularly.
Minors
Our Site is not intended for individuals under the age of [insert age]. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing your personal information.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Keyon Pte Ltd
Tech@nutrifresh.sg